Sunday, January 11, 2009

Getting on T-Mobile's Radar

I had a legitimate reason to call T-Mobile technical support. I had a very technical question regarding the limits of their Edge/3G network. They couldn't answer my question. They couldn't even direct me to a department that could answer my question. But while I had them on the phone I couldn't help myself.

"I have a question. If I receive an MMS message, how can I save the attachment?" I asked him innocently.
"Oh, go onto the market and download a program called 'Save MMS'", he told me without any hesitation.
I laughed, I told him the truth. I told him I was the developer who wrote "Save MMS" and I was wondering if T-Mobile technical support had heard about it and was recommending it.
"How'd you hear about it?"
"We got an email about it."
"Can I get a copy of that email?" It was a long shot, but I had to take it.
"Sorry, I don't have it anymore. But it was from a higher up so it must've been official. "

He thanked me for writing the program. I can only imagine how many times those poor T-Mobile tech support people have had to tell people there was no way to do it, or to forward it to their email.

Never had someone tell me to download my own program before.